Stories of employees.

The Story

After having studied abroad, I was convinced that I want to work in Bulgaria and an employer like Sutherland provided the right conditions for me to never regret my decision. My German skills were just a stepping stone in Sutherland for me to gather the industry specific know-how and further develop auditor, data-analysis, mentoring and leadership skills. Over time Sutherland trusted me to manage and lead teams through dynamic channels and environment, including work at home, which kept me ever-engaged and challenged in my career.

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The Story

I joined the company back in 2014 as a Level 3 Tech Support Consultant. Before accepting that offer, I rejected 3 other offers from Sutherland and I don’t regret it. I took the best decision for my career and I joined a program I like and which helped me further develop my skills. Initially the technical support requirements were a bit frightening, but if you are motivated to learn something new, there’s no way back, no option to give up. And my career achievements proved it. I became a Quality Assurance Lead 9 months later and a Team Manager after another 9 months. A fast career growth, isn’t it?

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The Story 

My Sutherland story started in a very trivial way. I wanted to practice my language skills and to work in a multicultural environment, so I did my research and found out that Sutherland is a company that provides both. I applied and got the job.

To be honest, I’ve had some prejudice about what working for a BPO was like. However, to my utmost surprise, the reality was completely different from what I expected. So here I am today, already 3 years in the company, and still counting.

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The Story

It’s a long story. I was just back from my very long stay in Germany (I’ve spent there 11 years) and had already one year of BPO experience at another company in Sofia as I was looking for opportunity to move to Burgas. My family was waiting for me. Then, in the summer of 2014, there was a job ad by Sutherland hiring consultants speaking German in Burgas. I knew this would mean for me to start from scratch, but I took the challenge. I started as an agent, but moved quickly to Subject Matter Expert. After just a little while I was promoted to a Team Manager and at this point I realized that a dream is coming true. The interaction with the people is what I love most in my job. Then, because of my passion for challenges, six months later I was offered to take over the leadership of the Quality team. Quality was something completely new for me but it seemed so interesting. I didn’t know what to expect. After all, the client communication, the wonderful team and the quality work itself made me grow. I spent one year on this position and learned things for a lifetime.

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The Story

My Sutherland journey started in 2013 when I joined one of the newly launched projects. Last month I reached my fourth-year milestone, which also marks the number of times that I have been internally promoted. First, I was appointed at the Subject Matter Expert position where I supported my colleagues in their work and handled the high priority cases. At later stage I was promoted to a Team Manager of one of the biggest teams in our office in Sofia. At the end of 2014 we opened our office in Burgas, whereby I spent almost a year as Implementation Manager. The coastal city impressed me on many levels, but at most with its high number of talented people, who were able to raise the bar on a whole new level, while having a lot of fun doing it.  At the end of 2015 I was promoted to my current position of Senior Team Manager and I’m responsible for all operation processes of one of our projects in our main site in Sofia.

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