Nesibe Ismet
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Nessy is the account manager for one of our awesome, funky, exceptional accounts. Other than listening to the World’s best music each day, Nessy takes pride in working with some of Bulgaria’s most talented people in Spotify. Her focus is on maintaining a top-notch quality of service, exceptional customer satisfaction and delivering world-class support to one of our planet’s greatest brands. That’s what’s unique for Sutherland- being united in Bulgaria but working with teams all around the globe, connected through a common purpose – being the best at what we do.

We give Spotify ideas on how to develop their businesses as we communicate with their customers and know what they want. I am very happy and proud that very often they trust us and develop our ideas.

The Story
“I feel that my story in Sutherland is predefined.  When the recruitment specialists got in touch with me, I had been looking for a challenge of this level. I had been managing teams for quite some time and I felt that I needed something new, dynamic and pioneering. Although I was not initially informed of the name of the project I immediately felt that it was Spotify. I went through a total of six interviews, which showed me that the company really insists on the selection and quality of the people.”

“I have been feeling great since day one. I was positively surprised that in such a large company, people have preserved very down to earth and friendly attitude.”

The Inspiration
“What makes me come to work with a smile – our people. We are about 120 people in my team, all of them are unique – crazy, creative, young, they load me with energy. We are so different that we enrich each other every day, both professionally and personally, which is much more valuable than the knowledge you can gain at university.”

“The work has merged with my life. I do things with my colleague’s on a regular basis, we share our hobbies with each other and we’ve become close friends.

Bulgaria
“Bulgaria is my country, my family and the people I love are here. I like the energy, people are much more vibrant, positive and well-intentioned. Life abroad is overrated. Since I have started working for Sutherland I realized even more that Bulgaria is a very attractive destination for people from Europe who want to live in a new location. We have many foreigners in the team – they love it, there are people who have been here since the beginning and are happy here.”

“My favorite place is the Rhodope Mountains, where I was born – untouched paradise, far from civilization with amazing scenery.”

The Future
“When I joined the team we were 70 people, now we are nearly 120. We plan to continue growing, it adds experience, expertise, creativity in the team and I think that there is more potential that we can add to Spotify. We give ideas on how to develop their businesses as we communicate with their customers and know what they want. I am very happy and proud that very often they trust us and develop our ideas.”