Love technology? Bilingual with strong French and English communication skills? We have the perfect opening for you! Join us as an Enterprise Technical Support Engineer and stand a chance to develop your IT skills while working with experts in the field of technology for a very dynamic team!

In this role, you get to:

• Provide end-to-end complex technical support for issues logged in the ticketing system by telephone and email
• Resolve technical questions and inquiries from customers, partners, and field reps by answering technical questions/problems and creating appropriate workarounds or solutions to these problems
• Provide answers to clients by identifying problems, researching answers, and delivering a solution.
• Follow up with customers on the progress of their issues
• Work in a fast-paced technical environment and multi-task on various customer issues
• Test and evaluate new product releases after a training
• Learn about new product features and upskill your technical expertise in a wide range of products
• Ensure high customer satisfaction by providing a professional service and swift resolution to all customer issues

Our ideal candidates have:

• Excellent French communication skills (B2 or above) and moderate proficiency in English
• Excellent problem-solving skills
• An analytical thinking capability and the ability to multitask
• The ability to resolve complex problems with a positive and professional demeanor
• The desire to work with related hardware systems in an enterprise environment
• A strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment
• Knowledge or prior experience with 2 or more of the fillowing technologies: Networking, Security, Active directory, Linux or Windows Servers.

We will give you:

• Continuous learning and development
  
• Career development
  
• Excellent remuneration package and a lot of benefits such as food vouchers, compliments card, free coffee, multisport card, relocation package, Buddy program, additional health & life insurance and many more
• Team Building activities
  
• Great office location 
  
• Friendly environment 

The information provided by you is personal and will be protected.
Only the shortlisted candidates will be contacted.

It’s not just a job, it’s your career.