Technical Support Engineer with French and English for McAfee Enterprise

София 15.04.2020
Enterprise Technical Support Engineer с английски и френски

Love technology? Bilingual with strong French and English communication skills? We have the perfect opening for you! Join us as an Enterprise Technical Support Engineer and stand a chance to develop your IT skills while working with experts in the field of technology for a very dynamic team!

In this role, you get to:

  • Provide end-to-end complex technical support for issues logged in the ticketing system by telephone and email
  • Resolve technical questions and inquiries from customers, partners, and field reps by answering technical questions/problems and creating appropriate workarounds or solutions to these problems
  • Provide answers to clients by identifying problems, researching answers, and delivering a solution.
  • Follow up with customers on the progress of their issues
  • Work in a fast-paced technical environment and multi-task on various customer issues
  • Test and evaluate new product releases after a training
  • Learn about new product features and upskill your technical expertise in a wide range of products
  • Ensure high customer satisfaction by providing a professional service and swift resolution to all customer issues

Our ideal candidates have:

  • Excellent French communication skills (B2 or above) and moderate proficiency in English
  • Excellent problem-solving skills
  • An analytical thinking capability and the ability to multitask
  • The ability to resolve complex problems with a positive and professional demeanor
  • The desire to work with related hardware systems in an enterprise environment
  • A strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment
  • Knowledge or prior experience with 2 or more of the fillowing technologies: Networking, Security, Active directory, Linux or Windows Servers.

We will give you:

  • Continuous learning and development
  • Career development
  • Excellent remuneration package and a lot of benefits such as food vouchers, compliments card, free coffee, multisport card, relocation package, Buddy program, additional health & life insurance and many more
  • Team Building activities
  • Great office location 
  • Friendly environment 

The information provided by you is personal and will be protected.
Only the shortlisted candidates will be contacted.

It’s not just a job, it’s your career.

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