Love technology? Bilingual with strong Italian and English communication skills? We have the perfect opening for you! Join us as an Enterprise Technical Support Engineer and stand a chance to develop your IT skills while working with experts in the field of technology for a very dynamic team!
In this role, you get to:
- Provide end-to-end complex technical support for issues logged in the ticketing system by telephone and email
- Resolve technical questions and inquiries from customers, partners, and field reps by answering technical questions/problems and creating appropriate workarounds or solutions to these problems
- Provide answers to clients by identifying problems, researching answers, and delivering a solution.
- Follow up with customers on the progress of their issues
- Work in a fast-paced technical environment and multi-task on various customer issues
- Test and evaluate new product releases after a training
- Learn about new product features and upskill your technical expertise in a wide range of products
- Ensure high customer satisfaction by providing a professional service and swift resolution to all customer issues
Our ideal candidates have:
- Excellent Italian communication skills (B2 or above) and moderate proficiency in English
- Excellent problem-solving skills
- An analytical thinking capability and the ability to multitask
- The ability to resolve complex problems with a positive and professional demeanor
- The desire to work with related hardware systems in an enterprise environment
- A strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment
- Knowledge or prior experience with 2 or more of the fillowing technologies: Networking, Security, Active directory, Linux or Windows Servers.
We will give you:
- Continuous learning and development
- Career development
- Excellent remuneration package and a lot of benefits such as food vouchers, compliments card, free coffee, multisport card, relocation package, Buddy program, additional health & life insurance and many more
- Team Building activities
- Great office location
- Friendly environment
The information provided by you is personal and will be protected.
Only the shortlisted candidates will be contacted.