Join Sutherland – Where Your Career Soars!

Sutherland: Pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients’ customers across the globe.

With a presence in 60 locations worldwide, including Bulgaria since 2008, we’re a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!

We’re on the lookout for a dynamic Bilingual HR Support Representative proficient in German and English. A Bilingual HR Support Representative plays a vital role in the company. Their responsibilities include handling HR-related inquiries and assisting with administrative tasks.

Your Responsibilities:

• Receive and log HR inquiries promptly via phone and email.
• Resolve queries through efficient ticketing systems.
• Address employee inquiries on policies, benefits, and more.
• Maintain high-quality service levels and adhere to processes.
• Handle sensitive information with integrity and confidentiality.
• Take ownership of query resolution and individual metrics.

Qualifications:

• Excellent proficiency in German (B2 or higher).
• Good command of English (B2 or higher).
• Strong attention to detail and interpersonal skills.
• Excellent decision-making and problem-solving abilities.
• Ability to manage confidential data with strict adherence to privacy standards.
• Agility to adapt in a fast-paced, dynamic environment.

Additional information:

• Efficient digital onboarding and employee services through eSignature.
• Employee assistance program with 24/7 access to psychological support.
• Exclusive discounts via our employee discounts portal.
• Lucrative employee referral program.
• Vibrant rewards and recognition program.
• Relocation package for those moving to join us.
• Parking available as per company policy.
• Multisport card for health and fitness benefits.
• Continuous learning with access to in-house training and certification opportunities.
• Frequent employee wellness and engagement events.
• Gifts for significant life events like births or adoptions.
• Participation in CSR activities and team building.
• Exposure to global business practices and industry expertise.