Currently, we are recruiting for our newest remote project. The primary purpose of a Technical Support Representative is to provide first-class service by responding to inbound emails and phone calls from customers. Our client provides retail analytics to improve profitability and effectiveness.

Responsibilities:

• Support, configure and troubleshoot security-related hardware and software.
• Provide daily technical support and customer services for business clients.
• Receive and perform customer calls and emails to provide step-by-step guidelines for the resolution of a technical issue.
• Track customer issues using a ticketing system to ensure quick resolution and proper follow-up and documentation.

Requirements:

• Very good communication skills in French and English: written, verbal, and listening.
• Experience and/or knowledge in technical support is necessary.
• Demonstrate a passion for excellence with respect to treating and caring for customers.
• Have a pleasant, patient, and friendly attitude.
• Strong problem-solving skills and ability to interpret and communicate data.
• Be able to troubleshoot basic issues related to technology.
• Very familiar with computer operation systems, (incl. Microsoft suite)

We offer:

• Attractive salary + extra bonuses
• Entirely work from home
• Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers
• Rewards and recognition programs
• Trainings following the leading global standards for the highest quality of Customer Service and Technical Support
• Structured working environment
• Career opportunities
• Team Building activities
• 21 days of annual paid leave
• Referral program bonuses