Gaming Support Specialist with Portuguese and English (non-voice)

Sofia 25.06.2020
Enterprise Technical Support Engineer, Technical support with English and Portuguese

Are you ready to take your career to the next level?

We are currently looking for motivated team members to support our client who is an entertainment company which develops multi-player games for mobile phones.

Required skills & experience:

  • Excellent verbal and written German and English language skills
  • Interest for video gaming, specifically mobile games
  • Excellent customer service and soft skills
  • Ability to identify customer needs and provide solutions
  • Good understanding in troubleshooting

Role responsibilities:

  • You’ll provide professional support to customers queries mainly via email
  • You’ll educate customers on the troubleshooting processes
  • You’ll identify and analyze player`s needs to create the best resolution for them
  • You`ll impact the improvement of the customer support process

We will give you:

  • Excellent remuneration package and a lot of benefits such as food vouchers, compliments card, free coffee, multisport card, relocation package, Buddy program, additional health & life insurance and many more
  • Career development
  • Regular working hours (08-21h)
  • Team Building activities
  • Great office location
  • Eco friendly environment – Parking places for bikes

It’s not just a job, it’s your career.