16.09.2026
Work from home
Customer Support with
English and Italian
About the Role
We are looking for motivated Customer Support Advisors to join our team supporting Spotify – the world’s leading music streaming platform. If you are ready to work in a fully international, positive, and collaborative environment from the comfort of your home, wherever you are located in Bulgaria, this opportunity could be for you.
With over 422 million monthly active users across more than 180 countries, Spotify is a global leader in digital music streaming. The platform provides access to more than 82 million songs and podcasts, combining free and premium features. Join us in supporting this dynamic global user base!
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Contract type: Fixed-term contract from November 2 to December 23
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Work model: Fully remote from Bulgaria
Responsibilities
- Provide customer support via email and chat (no phone calls!)
- Answer frequently asked “how-to” questions
- Assist users with account management and payment-related queries
- Guide users through troubleshooting steps with patience and clarity
Requirements & Qualifications
- Fluent Italian (C1) and English (C1)
- Valid EU work authorization – required to work in Bulgaria
- Availability to work flexible shifts, including weekends
- Previous customer service experience is an advantage but not required
- Excellent communication skills
- Positive attitude and a strong problem-solving mindset
What We Offer
- 100% remote work and training from anywhere in Bulgaria
- Food vouchers and partially covered Multisport membership
- Performance-based bonuses
- World-class training and career development opportunities
- Digital HR services and 24/7 psychological support
- Fully digital onboarding and contract signing
- Employee recognition and referral programs
- Engaging employee events and wellbeing initiatives
- Learning platforms and support for professional certifications
- Exposure to a global business and an inclusive, multicultural environment