Sutherland Global Services Named a Top 10 Outsourcing Service Provider by ISG


ROCHESTER, N.Y. — Sutherland Global Services, a global provider of business process outsourcing services, today announced it has been named a Top 10 Outsourcing Service Provider by Information Services Group (ISG), a leading technology insights, market intelligence, and advisory services company.

Sutherland Global Services was among the leading providers in the Breakthrough 10 Sourcing Standouts category for the Americas and Asia Pacific regions based on annual contract value (ACV) won over the last 12 months, according to the ISG Global Outsourcing Index®. Now in its 52nd consecutive quarter, the ISG Outsourcing Index® provides an independent quarterly review of the latest sourcing industry data and trends for enterprises, service providers, analysts and the media.“Securing a spot on this prestigious list of top 10 outsourcing service providers reflects the trust and confidence we have earned from customers around the world to deliver outstanding service and results,” said Darin Wright, Chief Engagement Officer for Sutherland Global Services. “We’re honored to receive this recognition from ISG and will continue to provide the kind of value to customers that leads to more growth for our business.”

Sutherland Global Services experienced significant growth over the past 12 months due in part to the addition of highly experienced operational leaders and domain experts in its technology, telecom, healthcare, mortgage, insurance, retail, and travel verticals as well as in its Organization of Excellence for IT Services. This team brings strategic thought leadership to help further develop Sutherland’s suite of services. In addition, the company has expanded its operations with new facilities in Las Vegas and Oklahoma City in the US as well as centers in Itajai, Brazil, Kingston, Jamaica, and Örnsköldsvik, Sweden.

“For more than a decade, the ISG Outsourcing Index® has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance,” said Paul Reynolds, chief research officer of ISG. “Sutherland Global Services continues to establish itself as a leading and growing player in the global market for business process outsourcing services, based on its volume of business in relation to other industry providers.”

About Sutherland Global Services

Established in 1986, Sutherland Global Services is a global BPO and technology-enabled services company offering an integrated set of back-office and customer facing front-office services that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world serving marquee clients in major industry verticals. Headquartered in Rochester, New York, United States, Sutherland employs over 36,000 professionals and has nearly 60 global delivery centers in the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, the Philippines, Slovakia, Sweden, the United Arab Emirates, and the United Kingdom. For more information, visit

About Information Services Group

Information Services Group (ISG) (NASDAQ: III) is a leading technology insights, market intelligence and advisory services company, serving more than 500 clients around the world to help them achieve operational excellence. ISG supports private and public sector organizations to transform and optimize their operational environments through research, benchmarking, consulting and managed services, with a focus on information technology, business process transformation, program management services and enterprise resource planning. Clients look to ISG for unique insights and innovative solutions for leveraging technology, the deepest data source in the industry, and more than five decades of experience and global leadership in information and advisory services. Based in Stamford, Conn., the company has more than 900 employees and operates in 21 countries. For additional information, visit