At Sutherland, you can work with great people on interesting projects for some of the world’s biggest brands. You will have the opportunity to develop new skills and professional experience in a supportive and dynamic work environment.
Sutherland Bulgaria is looking for motivated International Customer Service Professionals to join our dynamic, multicultural team for our Global Streaming Provider client. If you want to become part of an exciting, positive and truly international environment where you can develop yourself professionally, get closer and work for industry global leaders in a variety of sectors, then this is the right place for you. You will have the chance to meet new colleagues from all over the world, gain broader experience and improve your interpersonal skills throughout the process.
About Us:
We are a leading Global Streaming Provider, dedicated to delivering exceptional entertainment experiences to millions of customers worldwide. As we continue to grow, we are looking for dynamic and passionate individuals to join our customer support team. If you’re tech-savvy, have excellent communication skills, and love helping others, this is the perfect opportunity for you!
Job Description:
As a Customer Support Specialist, you will be responsible for assisting customers via email and voice support. You will help resolve issues, answer inquiries, and ensure a smooth streaming experience for our users. Your ability to handle diverse customer needs and provide outstanding service will make you a vital part of our team.
Key Responsibilities:
• Provide exceptional customer support via Email (90%) and voice Calls (10%).
• Troubleshoot issues related to streaming services.
• Assist customers with account management, subscriptions, and billing inquiries.
• Maintain accurate and detailed records of customer interactions.
• Deliver timely and effective resolutions to customer problems.
• Work in a fast-paced environment, managing multiple customer inquiries simultaneously.
Requirements:
• Strong written and verbal communication skills in German and English – Level B2 or Higher
• Comfortable with troubleshooting technical issues and providing solutions.
• A customer-focused mindset with a passion for helping others.
• Valid work-permit to work in the EU
• Ability to work independently and manage time effectively.
• Previous customer service experience (preferred but not required).
• Flexible availability to work 6-8 hour shifts, including evenings until 1 am and weekends.
• Reliable internet connection and a quiet home office setup.
Why Join Us?
• Work from the comfort of your own home.
• Flexible shifts to suit your schedule.
• Competitive salary with opportunities for growth.
• Join a global company with a dynamic and diverse team.
• Ongoing training and career development.
You’ll receive:
• Long-term job security with a permanent contract.
• Additional health insurance and life insurance.
• 24 days of paid annual leave, including 3 wellness days.
• 1.5 hours of paid breaks per day.
• Food vouchers.
• Clear career path within the company.
• Ability to work from home.
• Extremely competitive salary.
• World-class on-the-job training.
More Reasons to Join Us:
• Fully digital employee services through e-signature.
• Employee assistance program, including 24/7 access to psychological support.
• Employee discounts portal featuring over 20 exclusive discounts.
• Employee referral program.
• Rewards and recognition program.
• Relocation package if you are relocating from another city or country.
• Multisport card partially covered by the company.
• In-house learning and development portals with training options for certification.
• Multiple events organized for employee engagement and wellness initiatives.
• Gift for birth or adoption.
• Corporate social responsibility events and team buildings.
• Exposure to global business know-how.