Sutherland is seeking an attentive and goal-oriented person to join us as a McAfee T1 Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
McAfee T1 Consultant in this role get to:
- Customer Service Skills: To assist and attend customers when reaching support lines.
- Provide a great customer experience demonstrating empathy and politeness with customers.
- Solve Problems: Customer Service clients will look for purchase/renew, account related issues, refunds.
- Handle voice and non-voice interactions with responsiveness and high quality.
- Technical Skills: In Technical Support instances customer will need help to install, reinstall and fix any technical issue related to McAfee Antivirus Software.
Our most successful candidates will have:
- High school Diploma
- Preferred 3+ months of experience in any type of Technical Support oriented job
- Language skills B2 (voice) Portuguese proficiency in the language they interact with customers and B1 (reading) English
- Soft skills (preferred: empathy, patience, good communication) and typing skills
- Technology knowledge, such as IOS versions, firewall, cookies, malware, network, mobile OS (plus)