Client Support Advisor with Portuguese and English (Day shifts)

Sofia 03.11.2022
Work from home
Technical support with English and Portuguese

Sutherland is seeking an attentive and goal-oriented person to join us as a McAfee T1 Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

McAfee T1 Consultant in this role get to:

  • Customer Service Skills: To assist and attend customers when reaching support lines.
  • Provide a great customer experience demonstrating empathy and politeness with customers.
  • Solve Problems: Customer Service clients will look for purchase/renew, account related issues, refunds.
  • Handle voice and non-voice interactions with responsiveness and high quality.
  • Technical Skills: In Technical Support instances customer will need help to install, reinstall and fix any technical issue related to McAfee Antivirus Software.

Our most successful candidates will have:

  • High school Diploma
  • Preferred 3+ months of experience in any type of Technical Support oriented job
  • Language skills B2 (voice) Portuguese proficiency in the language they interact with customers and B1 (reading) English
  • Soft skills (preferred: empathy, patience, good communication) and typing skills
  • Technology knowledge, such as IOS versions, firewall, cookies, malware, network, mobile OS (plus) 

Apply Now And Start Your Sutherland Career