Customer Support Consultant with French and English – Day Shifts

Sofia 01.04.2022
Work from home
Customer support with English and French

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For our newest client, one of the most positive and globally recognized manufacturers of confectionery, and food products, we are hiring Customer Support Consultant with French and English to provide support via email and phone.

We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Your main tasks:

  • Patiently assist and troubleshoot customers
  • Show empathy and focus to customers while resolving issues in a timely fashion
  • Connect the dots
  • Come to independent decisions considering compliance with the processes and regulations
  • Attend to all aspects of customer care in a courteous and professional manner
  • Multitask in fast paced environment with high volume of communications
  • Ability to thrive within and adapt to organizational changes
  • Chase and follow-up – bring things to resolution

Our requirements:

  • Fluency in French and English – both written and spoken
  • 6 + months customer service experience
  • Attention to detail
  • Excellent communication and negotiation skills
  • Analytical mindset and strong problem solver
  • Confident, dynamic, and creative professional

We will give you:

  • Very competitive salary
  • Regular shifts – weekends off
  • Attractive performance incentives
  • Top-notch training
  • Unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Gift Vouchers; Internet Allowance
  • Employee recognition programs
  • Permanent work from home in Bulgaria

Apply Now And Start Your Sutherland Career