Sofia 04.11.2020
Enterprise Technical Support Engineer with English and French

This role gives you the opportunity to acquire in-depth IT knowledge and be part of a busy, energetic, and supportive team. You will have a chance to develop your technical skills and work closely with experts in different technologies. In this position, you will only work with corporate customers, with the primary responsibility to successfully troubleshoot and resolve complex technical issues with Enterprise data backup and recovery products.

Role responsibilities:

  • Provide end-to-end complex technical support for issues logged in the ticketing system by telephone and email
  • Resolve technical questions and inquiries from customers, partners, and field reps by answering technical questions/problems and creating appropriate workarounds or solutions to these problems
  • Provide answers to clients by identifying problems, researching answers, and delivering a solution

Required skills & experience:

  • 2+ years of experience in a corporate to enterprise IT environment
  • Excellent primary language communication skills (B2 or above) and moderate proficiency in English
  • IT experience in 2 or more technologies
  • An analytical thinking capability and the ability to multitask
  • A strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment

Knowledge or experience in any of the following will be considered as an advantage:

  • Microsoft Windows Server 2008/2008R2/2012; Microsoft Active Directory
  • Microsoft Exchange; Microsoft SQL
  • Previous experience of clustering and/or SAN technologies
  • Fundamental knowledge of storage technologies
  • Previous experience of clustering environments
  • Knowledge of database systems

We will give you:

  • Continuous learning and development
  • Company-sponsored Certification program
  • Access to Industry-recognized Learning Platforms and High-End Technical Lab
  • Competitive salary
  • Excellent social benefits package
  • Employee recognition programs
  • Team building and social activities, participation in voluntary work, charity causes, etc.
  • Great office locations
  • Fun and fast-paced Enterprise work environment

The information provided by you is personal and will be protected.
Only the shortlisted candidates will be contacted.

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