Who we are
Sutherland is a global leader in digital transformation and world-class customer service. We are the driving force behind today’s experiential giants – the companies best known for the transformative experiences they deliver, operating in a variety of industries, from technology & travel to telecommunications, banking and more.
What we are looking for
Our partner is a well-known international company. They are the choice to the majority of global leaders of process equipment and device manufacturing within the semiconductor industry. Consistently delivering innovation, best-in-class reliability and cost of ownership, with a solution that are optimized for value within their applications.
Currently, they are opening their new service center in Bulgaria, and we are looking for a motivated and eager-to-learn professional to join their team in the role of:
Lead F&A Customer Care with German and English
Responsibilities:
- Directs, administers, and controls the day-to-day operations and activities in an assigned area to deliver KPIs.
- Sales order & Claims creation
- Maintenance of customer portal
- Customer query handling related to TAT or amendments to orders
- Disputes / Issue resolution and RCA Claims and Returns Management
- Customer data management
- Transaction Accuracy Audit
- MIS reporting
- Data analysis and creating designated reports and presentations
- Participate in calibrations to ensure consistent scoring & feedback
- Make recommendations and drive improvement
- Help enhance product/process knowledge of new/existing team members
- Ensure that internal policies, procedures, and compliance regulations are being followed
- Customer/Client Interactions
- Leverage process knowledge to proactively identify areas of concern & highlight to the service excellence team
- Prepare TNI, publish and execute for 100% closure
- Real Time Support (Production/Live Support) on the floor according to business requirement
Qualifications
- Understanding of Order Management
- Extremely good verbal & written communication skills
- Ability to work under pressure
- Presentation, Feedback & Coaching skills
- Hands on experience on Oracle, MS-Excel and Power Point
- Understanding of transactional quality
What we offer:
- Long-term job security with permanent contract
- Additional health insurance and life insurance
- Food vouchers
- Regular shifts, Mon-Fri
- Competitive salary + extra bonuses
- World-class on-the-job training
- Multisport card partially covered by the company
- You will become part of a recognized international market leader and can enrich your CV
- An ambitious corporate culture that encourages internal promotions and professional development
- Team building and social activities, volunteer participation, charity events and much more
- Apply and you will get the full broad information about your possibilities with us
Only short-listed candidates will be contacted All your information will be kept confidential according to EEO guidelines.