Real-Time Analyst for Spotify

Sofia 05.09.2022
Work from home
Program support role with English

Spotify Job Header Sutherland

Job Description:

Sutherland is looking for someone analytical and attentive to join us as Analyst in Work Force Management. The RTA will be responsible for building schedule plans for assigned programs, observe and report on SLA & other KPI compliance, and ensure real-time analysis and adherence. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Work Force Management Analyst gets to:

Be the expert: Study historical trends and actual shrinkage to change & adapt scheduling plans; Ensure scheduling efficiency

Extend support: Approve real-time request for offline events and monitors real-time schedule adherence and reports non-compliance

Strengthen relationships: Participate in team calls to understand the project objectives, seek relevant clarifications, and respond appropriately to client queries

Set the path to success: Initiate changes in the standard occupancy on the basis of observed deviations from expectations and report deviations and actions to Account Management.

Our most successful candidates will have:

  • Knowledge of CRM and other WFM Tools
  • Proficiency in Microsoft Office suite
  • Demonstrate ability to work independently, take initiative, handle multiple tasks, and prioritize daily responsibilities
  • Ability to be proactive in developing trust and professional rapport with employees and team members; work as a team player
  • Reliability in following through with commitments and responsibilities
  • Trend analysis skills and attention to details
  • Ability to manage and navigate a constantly changing business environment
  • Strong analytical skills; be able to interpret data, identify trends, and deploy data-driven business solutions
  • Excellent English and communication skills. Able to confidently maintain daily reporting to and with stakeholders
  • Excellent problem-solving and decision-making skills required to critically assess situations and make decisions in real-time
  • Experience in workforce management or analytical experience will be considered an advantage.

Apply Now And Start Your Sutherland Career