Sutherland is a worldwide leader in digital transformation and superior customer service. We are the engine behind the experience giants of today—the companies best known for the transformative experiences they deliver, working in a broad range of industries, from Technology & Travel to Telecommunications, Banking, and so much more.

Sutherland is seeking a reliable and goal-oriented person to join us as a Sales Team Manager for a Telecom account. Our ideal candidate is a quick learner who has strong leadership and sales skills — someone with a successful track record who can inspire the high performance in others. The role demands a leader who has a sharp mind and an ability to coach, advise, motivate, lead by example, and occasionally take over conversations from sales representatives while building and maintaining a high-performance team.

Responsibilities:

• Apply a balanced management approach with equal emphasis on business, performance, and people management results
• Assist, support, and coordinate sales personnel in performing daily sales activities
• Analyzes trends data and drives development of plans to improve efficiencies of the team and deliver higher customer satisfaction
• Identify, analyze, and implement new methods and techniques to determine sales growth
• Responsible for maximizing our sales team potential, crafting individual sales plans
• Ensure constant positive employee experience
• Conducts meetings with team members. Cascades latest process related inputs from the client and the management, to the floor

Our most successful candidates will have:

• Fluency in verbal and written German and English
• Ability to interpret, understand and respond to employee needs
• Strong people management skills – ability to clearly communicate the goals, to motivate, coach and develop all team members
• Attention to detail and process adherence
• Must be highly self-motivated, a terrific communicator and excellent closer of sales
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Availability to work from the office in Sofia on shifts

Life@Sutherland:

• Competitive Salary according to job market with unlimited sales bonus based on Team results
• Weekly mentoring sessions from direct manager and ongoing learning and development sessions
• Join a recognized market international market leader and enrich your experience by working for a renowned worldwide brand
• An ambitious company culture, encouraging internal promotions and professional development
• Top-notch on-the-job training
• Focus on individual Wellness and mental health
• Additional Health Insurance
• Life Insurance
• Food Vouchers
• Compliment Cards
• Transportation Allowance
• Team Building and social activities, participation in voluntary work, charity causes
• Modern office space in a communicative location