Technical Support Engineer with German and English for McAfee Enterprise

Sofia 04.10.2020
Enterprise Technical Support Engineer with English and German

Love technology? Bilingual with strong German and English communication skills? We have the perfect opening for you! Join us as an Enterprise Technical Support Engineer and stand a chance to develop your IT skills while working with experts in the field of technology for a very dynamic team!

In this role, you get to:

  • Provide end-to-end complex technical support for issues logged in the ticketing system by telephone and email
  • Resolve technical questions and inquiries from customers, partners, and field reps by answering technical questions/problems and creating appropriate workarounds or solutions to these problems
  • Provide answers to clients by identifying problems, researching answers, and delivering a solution.
  • Follow up with customers on the progress of their issues
  • Work in a fast-paced technical environment and multi-task on various customer issues
  • Test and evaluate new product releases after a training
  • Learn about new product features and upskill your technical expertise in a wide range of products
  • Ensure high customer satisfaction by providing a professional service and swift resolution to all customer issues

Our ideal candidates have:

  • Excellent German communication skills (B2 or above) and moderate proficiency in English
  • Excellent problem-solving skills
  • An analytical thinking capability and the ability to multitask
  • The ability to resolve complex problems with a positive and professional demeanor
  • The desire to work with related hardware systems in an enterprise environment
  • A strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment
  • Knowledge or prior experience with 2 or more of the fillowing technologies: Networking, Security, Active directory, Linux or Windows Servers.

We will give you:

  • Continuous learning and development
  • Career development
  • Excellent remuneration package and a lot of benefits such as food vouchers, compliments card, free coffee, multisport card, relocation package, Buddy program, additional health & life insurance and many more
  • Team Building activities
  • Great office location 
  • Friendly environment 

The information provided by you is personal and will be protected.
Only the shortlisted candidates will be contacted.

It’s not just a job, it’s your career.

Apply Now And Start Your Sutherland Career