Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers – a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible – instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value.  We call it One Sutherland.

Job Description

Love technology? Bilingual with strong Hebrew and English communication skills? We have the perfect opening for you! Join us as an Enterprise Technical Support Engineer and stand a chance to develop your IT skills while working with experts in the field of technology for a very dynamic team!

In this role, you get to:

• Provide end-to-end complex technical support for issues logged in the ticketing system by telephone and email
• Resolve technical questions and inquiries from customers, partners, and field reps by answering technical questions/problems and creating appropriate workarounds or solutions to these problems
• Provide answers to clients by identifying problems, researching answers, and delivering a solution.

Our ideal candidates have:

• 2+ years of experience in a corporate to enterprise IT environment
• Excellent primary language communication skills (B2 or above) and moderate proficiency in English
• IT experience in 2 or more technologies
• An analytical thinking capability and the ability to multitask
• A strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment

At Sutherland, you can enjoy:

• Attractive salary + extra bonuses
• Entirely work from home mode
• Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers
• Rewards and recognition programs
• Trainings following the leading global standards for the highest quality of Customer Service and Technical Support
• Career development opportunities
• 21 days annual paid leave + 3 additional Wellness days
• Regular work hours (Monday – Friday)
• Teambuilding activities