Platinum Performer – Veronika Toneva


Platinum Performer-Bulgaria - Veronika Toneva- SutherlandSutherland has a plethora of incredible people. However, we have many who are willing to go the Extra Mile. In acknowledgment of their efforts, we honor them as a Platinum Performer. Meet Sutherland’s latest awardee – Veronika Toneva.

 1. How and when did you come to Sutherland?

I came to Sutherland in March, 2014 for an entry level technical support position. I felt passion for training during my on-boarding training and decided that I’ll try to develop my carrier in that direction. Seven months later there was an opening for a Training Specialist and I got the job.

2. Tell us something about Sutherland or your role specifically that others may not know.

Being a Training Specialist for one of our biggest clients is extremely exciting because of the global impact a trainer has.  Trainers are a part of an international team, called Professors. As a professor I write technical articles, I develop training materials, I lead projects. It’s rewarding to know that all products of your work are going to be applied in more than 10 locations and that you’re improving and helping not only teams locally but support agents world-wide.

3. So far in your career at Sutherland, what are your top three most important accomplishments?

Last year I led the project for global on-boarding training program for all Generalist teams and received great recognition from the client and full score on the Quarterly review. This year I’m leading the project for on-boarding training program for Specialists. The client asked me to participate in the launch of their new site in Manila. I’m very excited to participate in the training of their first wave. I’m basically packing my bags as I’m writing this.

4. What would be your advice to someone who wants to work in your position at Sutherland?

It’s a lot of work and going the extra mile, but it’s also a great opportunity to gain skills in multiple directions. Also don’t be afraid to ask a trainer how to prepare for a training position. Above all we like to share our knowledge and know-how.

5. What’s the best advice you’ve ever received at work or in life?

When you plan your career, don’t think about the next position you want, think about the position after your next. This way you’ll have better understanding of the direction you want to go in and the skills you have to develop to get there. Our previous account manager Sabina gave me this advice.

6. What do you do outside of work?

I travel a lot, I attend metal concerts every now and then, I ride a bicycle, I play PlayStation games.