Bilingual HR Support Representative proficient in French and English

Sofia 12.04.2024
Work from home
Customer support with English and French

๐Ÿš€ Join Sutherland – Where Your Career Soars! ๐ŸŒŸย 

Sutherland: Pioneering Customer Experience Management (CXM) Globally for 37 Years! ๐ŸŒŽ As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients’ customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we’re a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!ย 

At Sutherland, You’ll:ย 
๐Ÿ” Dive into intriguing projects for renowned global brands.ย 
๐Ÿ“ˆ Grow and sharpen your skills in a vibrant and supportive environment.ย 
๐ŸŒŸ Collaborate with exceptional talents on exciting initiatives.ย 

๐Ÿ” What We Need:ย 
We’re on the lookout for a dynamic Bilingual HR Support Representative proficient in French and English to ensure seamless HR support for our clients.ย 

Your Responsibilities:ย 
๐Ÿ“ž Receive and log HR inquiries promptly via phone and email.ย 
๐ŸŽซ Resolve queries through efficient ticketing systems.ย 
๐Ÿ“‹ Address employee inquiries on policies, benefits, and more.ย 
๐ŸŽฏ Maintain high-quality service levels and adhere to processes.ย 
๐Ÿ”’ Handle sensitive information with integrity and confidentiality.ย 
๐Ÿš€ Take ownership of query resolution and individual metrics.ย 

Our Must-Haves:ย 
๐Ÿ‡ซ๐Ÿ‡ท Excellent proficiency in French (B2 or higher).ย 
๐Ÿ‡ฌ๐Ÿ‡ง Good command of English (B2 or higher).ย 
๐ŸŽฏ Strong attention to detail and interpersonal skills.ย 
๐Ÿ’ก Excellent decision-making and problem-solving abilities.ย 
๐Ÿ” Ability to manage confidential data with strict adherence to privacy standards.ย 
๐Ÿ”„ Agility to adapt in a fast-paced, dynamic environment.ย 

What You’ll Receive:ย 
๐Ÿ’ผ Long-term job security with a permanent contract.ย 
๐Ÿฅ Additional health and life insurance coverage.ย 
๐ŸŒž Generous annual leave, including wellness days.ย 
๐Ÿฝ๏ธ Food vouchers and paid breaks.ย 
๐Ÿ’ฐ Competitive salary and clear career progression.ย 
๐Ÿก Flexibility to work remotely.ย 
๐ŸŽ“ World-class on-the-job training.

But Wait, There’s More!ย 
๐Ÿ’ป Fully digital employee services with eSignature.ย 
๐Ÿง  Employee assistance program for psychological support.ย 
๐Ÿ’ธ Exclusive employee discounts portal.
๐Ÿค Lucrative employee referral program.ย 
๐ŸŽ‰ Rewards and recognition for your achievements.ย 
๐ŸŒ Relocation package for those moving cities or countries.ย 
๐Ÿ‹๏ธโ€โ™‚๏ธ Multisport card coverage.ย 
๐Ÿ“š In-house learning portals with certification options.ย 
๐ŸŽ‰ Engaging office events and wellness initiatives.ย 
๐Ÿ‘ถ Gift for birth or adoption.ย 
๐ŸŒฑ Corporate social responsibility events and team-building activities.ย 
๐ŸŒ Exposure to global business insights and practices.ย 

Ready for the Next Chapter?ย 
If you’re eager to embark on an exciting journey with us, we’re excited to hear from you! ๐Ÿš€ย 

Apply Now And Start Your Sutherland Career