Sutherland. We make digital human.
Sutherland is an experience-led digital transformation company.
Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland.
Since its inception in 2008 in Bulgaria, Sutherland has grown to over 2,200 employees spread across 4 sites in the cities of Sofia, Varna, and Burgas. The team of professionals provides technical support and customer service in five different industries in 17 European languages.
Our Vision & Mission
To be the premier and preferred provider of Technology Enabled and Business Process Outsourcing services in our chosen markets.
To help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.
Creating a vibrant company culture
Our values help us drive our objectives and provide us with guidelines by which we achieve meaningful results. Our corporate values are guideposts to mark the path and guidelines within which we behave in our dealings with each other, our clients and the communities in which we operate. Only by maintaining this shared focus we, as individuals, become a successful team, and Sutherland achieves its full potential.
We insist on open, honest and fair relationships with each other, our customers and business partners. We believe this is the only way to do business.
We will continuously strive to ‘do the right thing’ in support of our clients, fellow employees and all of our stakeholders. We will lead by example and set our standards high for others to follow.
We value our clients as business partners. We are dedicated to providing the highest quality of service to them and will treat their goals and objectives as our own. We will increase their competitive advantage by consistently exceeding expectations.
We respect our employees and value their contributions. We are dedicated to creating a work environment that is professionally challenging and personally rewarding. We believe in teamwork, and as a team, delivering exceptional results to our clients and their customers. We are committed to the professional development of each person as they progress through their career at Sutherland.
We foster innovation and will take personal risks to improve our service offerings. We will continuously strive to be the best in order to earn and securely maintain our leadership position as the premier provider of outsourced business process services.