Global provider of process transformation services.
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.
Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 20 countries around the world.
Opened in 2008 in Sofia, Sutherland Bulgaria is a multi-lingual customer service hub and has since grown to more than 2000 employees in five different sites, three in Sofia, one in Burgas and one in Varna. Our local team of professionals provides technical support and customer service in more than 16 European languages.
Our Vision & Mission
To be the premier and preferred provider of Technology Enabled and Business Process Outsourcing services in our chosen markets.
To help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.
Creating a vibrant company culture
Our values help us drive our objectives and provide us with guidelines by which we achieve meaningful results. Our corporate values are guideposts to mark the path and guidelines within which we behave in our dealings with each other, our clients and the communities in which we operate. Only by maintaining this shared focus we, as individuals, become a successful team, and Sutherland achieves its full potential.
We insist on open, honest and fair relationships with each other, our customers and business partners. We believe this is the only way to do business.
We will continuously strive to ‘do the right thing’ in support of our clients, fellow employees and all of our stakeholders. We will lead by example and set our standards high for others to follow.
We value our clients as business partners. We are dedicated to providing the highest quality of service to them and will treat their goals and objectives as our own. We will increase their competitive advantage by consistently exceeding expectations.
We respect our employees and value their contributions. We are dedicated to creating a work environment that is professionally challenging and personally rewarding. We believe in teamwork, and as a team, delivering exceptional results to our clients and their customers. We are committed to the professional development of each person as they progress through their career at Sutherland.
We foster innovation and will take personal risks to improve our service offerings. We will continuously strive to be the best in order to earn and securely maintain our leadership position as the premier provider of outsourced business process services.