Bilingual HR Support Representative proficient in Italian and English

Sofia 23.05.2024
Work from home
Customer support, Human Resources with English and Italian

πŸš€ Join Sutherland – Where Your Career Soars! 🌟 

Sutherland: Pioneering Customer Experience Management (CXM) Globally for 37 Years! 🌎 As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients’ customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we’re a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!Β 

At Sutherland, You’ll:Β 
πŸ” Dive into intriguing projects for renowned global brands.Β 
πŸ“ˆ Grow and sharpen your skills in a vibrant and supportive environment.Β 
🌟 Collaborate with exceptional talents on exciting initiatives. 

πŸ” What We Need:Β 
We’re on the lookout for a dynamic Bilingual HR Support Representative proficient in Italian and English to ensure seamless HR support for our clients.Β 

Your Responsibilities:Β 
πŸ“ž Receive and log HR inquiries promptly via phone and email.Β 
🎫 Resolve queries through efficient ticketing systems. 
πŸ“‹ Address employee inquiries on policies, benefits, and more.Β 
🎯 Maintain high-quality service levels and adhere to processes. 
πŸ”’ Handle sensitive information with integrity and confidentiality.Β 
πŸš€ Take ownership of query resolution and individual metrics.Β 

Our Must-Haves:Β 
πŸ‡«πŸ‡· Excellent proficiency in Italian (B2 or higher).Β 
πŸ‡¬πŸ‡§ Good command of English (B2 or higher).Β 
🎯 Strong attention to detail and interpersonal skills. 
πŸ’‘ Excellent decision-making and problem-solving abilities.Β 
πŸ” Ability to manage confidential data with strict adherence to privacy standards.Β 
πŸ”„ Agility to adapt in a fast-paced, dynamic environment.Β 

What You’ll Receive:Β 
πŸ’Ό Long-term job security with a permanent contract.Β 
πŸ₯ Additional health and life insurance coverage.Β 
🌞 Generous annual leave, including wellness days. 
🍽️ Food vouchers and paid breaks. 
πŸ’° Competitive salary and clear career progression.Β 
🏑 Flexibility to work remotely. 
πŸŽ“ World-class on-the-job training.

But Wait, There’s More!Β 
πŸ’» Fully digital employee services with eSignature.Β 
🧠 Employee assistance program for psychological support. 
πŸ’Έ Exclusive employee discounts portal.
🀝 Lucrative employee referral program.
πŸŽ‰ Rewards and recognition for your achievements.
🌍 Relocation package for those moving cities or countries.
πŸ‹οΈβ€β™‚οΈ Multisport card coverage.
πŸ“š In-house learning portals with certification options.
πŸŽ‰ Engaging office events and wellness initiatives.
πŸ‘Ά Gift for birth or adoption.
🌱 Corporate social responsibility events and team-building activities.
🌐 Exposure to global business insights and practices. 

Ready for the Next Chapter?Β 
If you’re eager to embark on an exciting journey with us, we’re excited to hear from you! πŸš€Β 

Apply Now And Start Your Sutherland Career