Customer and Technical Support Consultant with Italian and English

Sofia 17.06.2022
Work from home
Customer support, Technical support with English and Italian

Sutherland Job Header

Sutherland is one of the biggest international business process transformation companies with more than 30 years of history. In 2008 we opened our first office in Sofia which now employs more than 1900 people – all young, talented and motivated individuals who color the atmosphere with more than 16 European languages. Their main qualifications are within the customer and technical support has proven to be on world-class level.

Description of the Role

The main focus of the role is providing pre-sales, post-sales, technical, and order management support to customers – STANDARD BUSINESS HOURS.

What you will do:

  • Use of the CRM tool;
  • Pre-sales and post-sales support;
  • Shipping and returns procedure inquiries;
  • Tax and payment terms inquiries;
  • Product use, technical and warranty support;
  • Order status and tracking inquiries;
  • Order entry and follow up on our internal order management system;
  • Submitting special price/volume requests;
  • Work with channel sales teams

What we are looking for:

  • Excellent Italian and good English language skills;
  • Good communication and soft skills;
  • Customer and technical support experience;
  • Attention to detail and ability to multitask;
  • Strong PC and Mac technical skills (hardware, software, and operating systems);
  • Knowledge of the storage and memory market preferred

Life at Sutherland:

  • We offer competitive salary;
  • Regular working hours;
  • Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance;
  • Rewards and recognition programs;
  • Trainings following the leading global standards for highest quality of Customer Service and Technical Support;
  • Career opportunities;
  • Great office location;
  • Team building activities

Apply Now And Start Your Sutherland Career