Customer service and sales specialist with German

Varna 26.10.2023
Customer support, Sales with German

Jobs Header Sutherland

We are Sutherland

Sutherland is a global leader in Customer Experience Management (CXM). For over 37 years, we have taken care of our customers’ customers, continuously accelerating growth through cutting-edge solutions and robust automation.

An international company with offices in 60 locations worldwide, Sutherland has been operating in Bulgaria since 2008. There are over 2,000 employees working in the country in three offices across Sofia, Varna, and Burgas or in work-from-home mode, providing customer service and technical support in 17 languages. At Sutherland, you can work with great people on interesting projects for some of the world’s biggest brands. You will have the opportunity to develop new skills and professional experience in a supportive and dynamic work environment.

Join our growing Telecom program!

We offer you to join our exceptional team of Customer Service and Sales Specialists with German for our program for a world-leading Telecommunications provider, #1 brand in Germany and Europe. The role requires work from our office in Sofia or Varna.


  • Handle incoming customer inquiries for a leading European telecom provider, #1 brand in Germany and Europe
  • Processing of Internet, phone, and TV customer concerns
  • Focus on selling additional services and products to existing customers
  • Providing fast, complete, and friendly answers

About YOU

  • Excellent command of German language (B2–C1)
  • Organizational and prioritization skills
  • Desire to help customers and contribute to the team’s success
  • Analytical mindset and strong problem-solving skills
  • Eager to learn, self-motivated, and goal-oriented

You will GET:

  • Long-term job security with a permanent contract
  • Excellent compensation package: 2800 BGN gross base salary + unlimited monthly bonus based on sales performance allowing you to earn over 4000 BGN per month
  • Additional health insurance and life insurance
  • 24 days of paid annual leave, 3 of which are wellness days
  • Part-time work – 8, 6, 4-hour day shifts. Weekend shifts are an exception
  • 1.5h paid breaks per day
  • Transportation allowance
  • Food vouchers
  • Paid two-month specialized sales training, including product training
  • Individual coaching and training to maintain knowledge
  • Clear career path within the company
  • Free coffee drinks at the office and regular pizza and massage days
  • Great office location
  • Friendly and modern working environment – relaxation rooms, games rooms, terraces
  • Team games and rewards for good mood

MORE reasons to join our team:

  • Fully digital employee services through eSignature
  • Employee assistance program, including 24/7 access to psychological support
  • Employee discounts portal featuring over 20 exclusive discounts
  • Employee referral program
  • Rewards and recognition program
  • Relocation package if you are relocating from another city or country
  • Multisport card is partially covered by the company
  • In-house learning and development portals with training options for Certification
  • Multiple events organized in the office for employee engagement as well as wellness initiatives
  • Gift for birth or adoption
  • Corporate social responsibility events and teambuildings
  • Exposure to global business knowhow
  • Available parking space, regulated by company policy

Apply Now And Start Your Sutherland Career