🚀 Join Sutherland – Where Your Career Soars! 🌟
Sutherland: Pioneering Customer Experience Management (CXM) Globally for 37 Years! 🌎 As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients’ customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we’re a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!
At Sutherland, You’ll:
🔍 Dive into intriguing projects for renowned global brands.
📈 Grow and sharpen your skills in a vibrant and supportive environment.
🌟 Collaborate with exceptional talents on exciting initiatives.
Join our growing team for a world leader in e-commerce! One of our biggest and most successful projects for a global leader in online shopping continues to grow and we are looking for our next great colleagues.
Job Description
💬 Provide customer support in German (phone, chat, mail).
🔍Analyze client queries and offer the best solution.
📚 Professional training according to global customer service standards.
⏰ Flexible working hours (4-, 6- or 8-hour shifts).
Qualifications
🎓 Very good proficiency in German language (minimum B2), second language is not required.
💻 Good computer literacy.
💬 Strong interpersonal skills and collaborative mindset.
🌱 Drive for continuous improvement and gaining of new knowledge.
🤝 Ability to organize, prioritize and work in a team.
What You’ll Receive:
💼 Long-term job security with a permanent contract.
🏥 Additional health and life insurance coverage.
🌞 Generous annual leave, including wellness days.
🍽️ Food vouchers and paid breaks.
💰 Competitive salary and clear career progression.
🎓 World-class on-the-job training.
But Wait, There’s More!
💻 Fully digital employee services with eSignature.
🧠 Employee assistance program for psychological support.
💸 Exclusive employee discounts portal.
🤝 Lucrative employee referral program.
🎉 Rewards and recognition for your achievements.
🌍 Relocation package for those moving cities or countries.
🏋️♂️ Multisport card coverage.
📚 In-house learning portals with certification options.
🎉 Engaging office events and wellness initiatives.
👶 Gift for birth or adoption.
🌱 Corporate social responsibility events and team-building activities.
🌐 Exposure to global business insights and practices.
Ready for the Next Chapter?
If you’re eager to embark on an exciting journey with us, we’re excited to hear from you! 🚀