Spotify Customer Service Expert with French and English (non-voice)

Sofia 28.05.2024
Work from home
Customer support with English and French

๐ŸŽต Join Us as a Spotify Customer Service Expert ๐ŸŽตย 

About Us:ย 
ย ๐ŸŒ Sutherland is a global leader in Customer Experience Management (CXM), dedicated to nurturing our clients’ growth through innovative solutions and automation. With a presence in 60 locations worldwide, we’ve been serving clients in Bulgaria since 2008, providing exceptional customer service and technical support in 17 languages.ย 

Why Join Us:ย 
๐Ÿค At Sutherland, you’ll collaborate with talented individuals on exciting projects for some of the world’s most renowned brands. Our dynamic work environment fosters professional growth and skill development.ย 

What Are We Looking For:ย 
๐Ÿ” We’re seeking motivated International Customer Service Professionals to join our multicultural team for our Spotify client. If you’re eager to work in a positive and international setting, this opportunity is for you! Join us to meet colleagues from around the globe, broaden your experience, and enhance your interpersonal skills.ย 

About the Role:ย 
๐ŸŽง As a Spotify Customer Service Expert, you’ll provide non-voice support through email and messaging systems. No calls!ย 

Your Tasks:ย 
๐Ÿ“ง Providing Email support for our clients.ย 
๐Ÿ’ฌ Answering “How to” and “FAQ” questions.ย 
๐Ÿ’ณ Assisting with account and payment-related queries and issues.ย 
๐Ÿ› ๏ธ Providing troubleshooting assistance.ย 

Our Requirements:ย 
๐ŸŒŸ Excellent Written skills in French (C1).ย 
๐Ÿ—ฃ๏ธ Good Verbal & Written skills in English (B2 or above).ย 
๐Ÿ‘ฅ Previous Experience in Customer Service is a plus.ย 
๐Ÿค Communication skills and ability to maintain good relationships with customers.ย 
๐Ÿ˜Š Positive attitude and great interpersonal skills, with a โ€œcan doโ€ attitude.ย 
๐Ÿ“ Ability to present complex information in a simple and understandable way.ย 

What You’ll Get:ย 
๐Ÿ’ผ Long-term job security with a permanent contract.ย 
๐Ÿฅ Additional health insurance and life insurance.ย 
๐Ÿ–๏ธ Generous 24 days of paid annual leave, including 3 wellness days.ย 
โฐ 1.5h paid breaks per day to recharge.ย 
๐Ÿฝ๏ธ Food vouchers.ย 
๐Ÿš€ Clear career path within the company.ย 
๐Ÿ  Ability to work from home.ย 
๐Ÿ’ฐ Extremely competitive salary.ย 
๐ŸŽ“ World-class on-the-job training.ย 

More Reasons to Join Us:ย 
โœ๏ธ Fully digital employee services through eSignature.ย 
๐Ÿ†˜ Employee assistance program, including 24/7 access to psychological support.ย 
๐Ÿ’ณ Employee discounts portal featuring over 20 exclusive discounts.ย 
๐Ÿ”„ Employee referral program.ย 
๐Ÿ… Rewards and recognition program.ย 
๐ŸŒ Relocation package if you are relocating from another city or country.ย 
๐Ÿ…ฟ๏ธ Parking Available, according to the company’s policy.ย 
๐Ÿ‹๏ธ Multisport card partially covered by the company.ย 
๐Ÿ“š In-house learning and development portals with training options for Certification.ย 
๐ŸŽ‰ Multiple events organized for employee engagement and wellness initiatives.ย 
๐ŸŽ Gift for birth or adoption.ย 
๐Ÿค Corporate social responsibility events and team buildings.ย 
๐ŸŒ Exposure to global business knowhow.ย 

Are you ready to embark on your next adventure? If so, weโ€™d love to hear from you! Apply now! ๐Ÿš€ย 

Apply Now And Start Your Sutherland Career