Tech Support Champion: Daily Shift | German & English

Sofia 30.05.2024
Customer support, Technical support with English and German


Sutherland is seeking an attentive and goal-oriented person to join us as Technical Support Guru. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Your main tasks:

  • Provide first class customer service and technical support through phone and e-mail
  • Help customers with account, product and order -related inquiries
  • Utilize provided tools and resources to resolve customer issues and walk-through
  • Represent the client in a professional yet friendly manner through phone and email interaction
  • Adhere to client’s defined processes & procedures and company policies
  • Transfer or endorse contacts to the appropriate department for resolution

Qualifications

  • Excellent  German – both written and spoken
  • Very good English
  • Computer Navigation Skills and multi-tasking
  • Knowledge in internet router’s specifications, internet connectivity and troubleshooting
  • Ability to communicate technical issues clearly to non-technical users
  • Knowledge in Consumer Electronics’ specifications, usage, and troubleshooting
  • Excellent communication skills
  • Flexible working hours

What’s in It for You: 

  • A competitive remuneration package that rewards your expertise.
  • Work in a contemporary office setting in Sofia’s vibrant heart.
  • Performance-based incentives to keep you motivated.
  • Access to premium training to bolster your skills.
  • For those relocating, a generous package awaits to ease your transition to Sofia.
  • A comprehensive benefits package, including additional health and life insurance, food and gift vouchers, and a transport allowance.
  • Employee recognition programs to celebrate your achievements.

Apply Now And Start Your Sutherland Career