Sofia 30.05.2024
Customer support, Technical support with
English and German
Sutherland is seeking an attentive and goal-oriented person to join us as Technical Support Guru. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Your main tasks:
- Provide first class customer service and technical support through phone and e-mail
- Help customers with account, product and order -related inquiries
- Utilize provided tools and resources to resolve customer issues and walk-through
- Represent the client in a professional yet friendly manner through phone and email interaction
- Adhere to client’s defined processes & procedures and company policies
- Transfer or endorse contacts to the appropriate department for resolution
Qualifications
- Excellent German – both written and spoken
- Very good English
- Computer Navigation Skills and multi-tasking
- Knowledge in internet router’s specifications, internet connectivity and troubleshooting
- Ability to communicate technical issues clearly to non-technical users
- Knowledge in Consumer Electronics’ specifications, usage, and troubleshooting
- Excellent communication skills
- Flexible working hours
What’s in It for You:
- A competitive remuneration package that rewards your expertise.
- Work in a contemporary office setting in Sofia’s vibrant heart.
- Performance-based incentives to keep you motivated.
- Access to premium training to bolster your skills.
- For those relocating, a generous package awaits to ease your transition to Sofia.
- A comprehensive benefits package, including additional health and life insurance, food and gift vouchers, and a transport allowance.
- Employee recognition programs to celebrate your achievements.