Tier 1 Customer Service Representative with Dutch and English

Varna 09.12.2021
Customer support with Dutch and English

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Currently we are recruiting for one of our newest projects.

The primary purpose of a Tier 1 Customer Service Representative is to provide first class customer service by responding to inbound emails and phone calls from end customers. This will include queries on pre-sales, downloading products, physical delivery and returns, billing inquiries, etc.


  • Manage the inbound and outbound calls and emails with knowledge and efficiency.
  • Provide expert answers to questions about products, pricing, availability, presenting the value of our portfolio of products to customers.
  • Identify and address customer need with a goal of complete satisfaction.
  • Handle complaints and any issues where is appropriate.
  • Letting customers or clients know about additional products or services.
  • Research information using available resources to satisfy customer needs.

Monday-Friday day shifts / Weekends free

Work from home


  • Very good communication skills in Dutch and English written, verbal, and listening.
  • Experience in a customer service environment is a plus.
  • Demonstrate a passion for excellence with respect to treating and caring for customers.
  • Have a pleasant, patient, and friendly attitude.
  • Strong problem-solving skills and ability to interpret and communicate data.
  • Be able to troubleshoot basic issues related to technology.
  • Very familiar with computer operation systems, (incl. Microsoft suite).

We offer:

  • Attractive salary + extra bonuses
  • Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance
  • Rewards and recognition programs
  • Trainings following the leading global standards for highest quality of Customer Service and Technical Support
  • Structured working environment
  • Career opportunities
  • Team Building activities
  • 21 days annual paid leave
  • Referral program bonuses

Apply Now And Start Your Sutherland Career