Currently we are recruiting for one of our newest projects.

The primary purpose of a Tier 1 Customer Service Representative is to provide first class customer service by responding to inbound emails and phone calls from end customers. This will include queries on pre-sales, downloading products, physical delivery and returns, billing inquiries, etc.

Responsibilities:

• Manage the inbound and outbound calls and emails with knowledge and efficiency.
• Provide expert answers to questions about products, pricing, availability, presenting the value of our portfolio of products to customers.
• Identify and address customer need with a goal of complete satisfaction.
• Handle complaints and any issues where is appropriate.
• Letting customers or clients know about additional products or services.
• Research information using available resources to satisfy customer needs.

Monday-Friday day shifts / Weekends free

Work from home

Requirements:

• Very good communication skills in Dutch and English written, verbal, and listening.
• Experience in a customer service environment is a plus.
• Demonstrate a passion for excellence with respect to treating and caring for customers.
• Have a pleasant, patient, and friendly attitude.
• Strong problem-solving skills and ability to interpret and communicate data.
• Be able to troubleshoot basic issues related to technology.
• Very familiar with computer operation systems, (incl. Microsoft suite).

We offer:

• Attractive salary + extra bonuses
• Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance
• Rewards and recognition programs
• Trainings following the leading global standards for highest quality of Customer Service and Technical Support
• Structured working environment
• Career opportunities
• Team Building activities
• 21 days annual paid leave
• Referral program bonuses