Veidehi is the 4th student from the University of National and World Economy, taking part in the Customer Success Management internship at Sutherland. As CSM interns, the students had the opportunity to engage in real-life projects, work in a team, and participate in all phases of the company’s customer service delivery process.
The internship will be recognized as fulfillment of the mandatory practical work experience that is required by students of the International Economic Relations department as part of their degree program.
- How did you find out about the CSM Internship?
Veidehi: I came across the CSM Internship program through the career days organized by our university.
- What caught your attention and why did you decide to apply?
Veidehi: I believe this was something new, especially as an internship in the field of Customer Success Management. It looked very interesting, and I believed I would be able to learn and experience a variety of new things, to gain knowledge, so I decided to apply for the internship.
- What were your expectations for the internship?
Veidehi: I was hoping to know more about the specific industry and how things work, as I had not worked before in this field, and during the course of the internship, I learned many new concepts and the knowledge that is required to be able to start a career as a CSM.
- Share 3 things you’ve found most valuable in the CSM Internship program.
Veidehi: 1. Building customer relationships – I think it is a very important skill set that is required in almost every industry and I learned how to successfully apply it.
- To have good communication and negotiation skills and to have management skills.
- How to handle escalations and disagreements.
- How would you apply what you’ve learned from the internship program in real life?
Veidehi: I believe all the things I have learned will help me in real life because all the situations that deal with the CSM role are very practical and happen on a day-to-day basis. It makes you think critically.
- What is one thing you liked the most in the internship?
Veidehi: I really like the work environment and the team, they make you feel like a part of the team. They shared their experience of how they deal with particular situations and the ways of handling them. It is an environment where you can grow both personally and professionally. Also, during the internship, we were given tasks to test the knowledge we have gained.
- Would you recommend this internship to other students?
Veidehi: I would definitely recommend it.
- How do you imagine your career after graduation? What would you look for in an employer?
Veidehi: I plan to have a career in Business Consulting, and diplomacy. In an employer, I would look if I have the opportunity to expand my knowledge, acquire new skills, and have the ability to express my thoughts.
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