Let us take you on a trip around the world or should be say around our #SutherlandLocations. First stop is just 350km away from our Sofia office in Bulgaria. This is Pristina, Kosovo.

  Iliyan Petkov, Country Head

Since we started in Kosovo, Sutherland has had a major impact on building and creating professional skills among the locals as well as providing professional language trainings. Over the years we supported the value and purpose of creativity and creative thinking. We pursue integrity in everything we do and provided quality in performance, build extraordinary teams with exceptional people.

In Kosovo, Sutherland is focusing on delivering results that our client can see, resulting in improved experiences that their customers can feel both in customer and technical support.

Sutherland Kosovo has proven itself in providing the client with excellent added values and services by providing Backoffice services, customer support (phone, chat and email based) and as such helping the client in improving business efficiency and reducing costs, improving quality of services and products to ensure maximum efficiency and effectives without degrading quality, enhancing competitiveness, and focusing on clients as well as our core strengths. 

  Donika Karaxha, Talent Acquisition Manager

As Kosovo has the youngest population in Europe, local talent pool is enriched with potential of young candidates with high education background and knowledge of foreign languages. Our biggest number of employees are German speakers, then a group of bilingual German and English speakers, and Italian speakers. As Sutherland is equal opportunity employer, we promote diversity, and all are welcomed, respected, and treated equally for their differences. We are #SutherlandStrong team of enthusiastic, young, and hard-working employees, proud to be part of a global company, offering services to world leading clients in e-commerce.

Sutherland comparing to other companies in the Kosovo market has an advantage due to offering employment opportunities in accordance with Labor Law, permanent employment contracts, attractive benefits, and for the corporate culture that dominates here. We are different, we offer professional working environment, open and transparent communication, and equal opportunity for career path and advancement. For almost five years of operating in Kosovo along with company growth we have developed our team members, acknowledging, and appreciating each one’s efforts and contribution, while enhancing their sense of belonging.

Stay tuned for our next stop across the #SutherlandLocations next month!